Privacy Policy

When you use Perfect Cleaners, we collect information you provide directly:

• Identity: Full name, mobile number.
• Vehicle: Make, model, number plate, colour.
• Location: Service address, city, pincode.
• Booking history: Services booked, dates, payments.
• Device data: IP address, browser type, app usage data collected automatically.

We use your information to:

• Process and confirm your bookings.
• Communicate booking status and updates via WhatsApp and SMS.
• Improve our services and personalise your experience.
• Send promotional offers (you can opt out at any time).
• Comply with legal obligations.

We do not sell your personal information to third parties.

We share your data only as necessary to deliver our services:

• Service technicians: Name, vehicle details, and address to carry out the booking.
• Payment processors: Razorpay handles payments; we do not store card numbers.
• SMS / OTP providers: MSG91 to verify your mobile number during sign-in.
• Analytics: Aggregated, anonymised usage data with Vercel Analytics.

Your data is stored on Google Firebase servers located in the asia-south1 (Mumbai) region. We use industry-standard encryption for data in transit (TLS) and at rest.

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

Our website uses minimal cookies necessary for authentication and session management. We use Vercel Analytics for anonymous, privacy-respecting traffic analysis — no personal data is used for advertising tracking.

You can disable cookies in your browser settings; this may affect the functionality of our platform.

Under applicable Indian data protection law, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.

To exercise these rights, contact us at hello@perfectcleaners.in.

Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with data, please contact us immediately.

We may update this Privacy Policy periodically. We will notify you of significant changes via the app or email. Continued use of our services after such notice constitutes acceptance of the updated policy.

For privacy-related questions or requests, contact our data protection point of contact at hello@perfectcleaners.in or write to us at our registered address in Ghaziabad, Uttar Pradesh.